Service Desk

By offering a single, dedicated platform for reporting issues, making service requests, and seeking guidance, the service desk enhances communication and streamlines the resolution process. It enables swift incident management and problem resolution, minimizing downtime and disruption to business operations. Through effective ticket tracking and prioritization, the service desk ensures that issues are addressed in a timely manner, allowing users to resume their work quickly.

  • Ticket management and tracking
  • Incident and request logging
  • Workflow automation
  • SLA (Service Level Agreement) management
  • Knowledge base and self-service portal
  • Communication channels (email, phone, chat)
  • Ticket assignment and routing
  • Service catalog and request fulfillment
  • Reporting and analytics
  • Asset and configuration management
  • Problem management and root cause analysis
  • Change management
  • Helpdesk dashboard and metrics

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    Proper management of invoicing, credit terms, and other accounts payable tasks accelerates your business operations and keeps your organization strong.

    Progrox automates invoicing and payments processes to give you fast, efficient, and automated accounts payable management. That accelerates business performance, and improves vendors satisfaction.

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